What you get

Assistance Video in key figures

Send a link, your customer opens the camera in their browser, and you decide in minutes—no app to install. Three sessions are included at signup; then buy credit packs when you need them, with no forced monthly plan.

At a glance

3

Free sessions

Validate the full flow on real cases

5–15 min

Typical length

Efficient triage and diagnosis

None

Guest app

Browser link on phone or desktop

1 credit / session

Billing

Pay-as-you-go packs, no forced subscription

63+

Sector playbooks

Support, concierge, camping, construction, maintenance…

FR + EN

Site

Same product, bilingual marketing site

Key figures

  • Three sessions at signup to test link, video and wrap-up on your recurring ticket types.
  • Guests use a browser link—no app or guest account.
  • One credit equals one session; buy packs to match volume, no mandatory monthly fee.
  • Built for quick diagnosis (5–15 min), not long meetings.
  • 63+ sector playbooks on the site for concrete use-case ideas.

Try it free in the field

At signup you get three session credits to run the full scenario: create a link, send it by SMS or email, guide the customer’s camera and close the ticket. Ideal to validate concierge, support or on-call workflows on two or three recurring faults—no card required in the standard signup path.

Customers join in one click

From your dashboard you generate a unique link. The customer opens it in Chrome, Safari or any mobile browser: no download, no account. Less friction means more sessions that actually start—especially when the customer is already stressed.

Short sessions, clear decisions

In practice, an effective session lasts 5–15 minutes: frame the issue, see the equipment or error, guide a simple test, then choose remote fix versus onsite visit. The format matches field productivity, not a meeting room.

Pay as you go, scale with season

After the complimentary sessions you buy credit packs. No mandatory monthly subscription: ramp up in peak season (camping, rentals) and slow down when demand drops. Each session started from the dashboard uses one credit.

Built for teams that avoid needless travel

Concierge, campsites, hotels, trades, support, construction and industrial maintenance share one goal: see before you dispatch. The site offers 63+ sector guides under use cases—to shape your own scenarios. Data processed in Europe with a GDPR-oriented posture; see /legal/privacy/ for details.

Frequently asked questions

Yes to validate the full flow across several incident types. For ROI, plan roughly 30 days of usage with a pack sized to your volume.

No. A link is enough on phone or desktop.

No. You buy session credit packs when you need them.

Most useful diagnoses happen in 5–15 minutes.

One credit per session started from your dashboard.

Europe-oriented processing for professional use. See the privacy policy at /legal/privacy/.

Go further

Guides

Try Assistance Video

Essayer 3 sessions gratuites — sans abonnement

Start — 3 free sessionsBook a 15-min demo