ROI terrain
Reduce technician travel: qualify on video before sending anyone on site
Each trip prevented through a short video session saves travel time, loaded hourly cost and sometimes external contractor fees. This page explains how to reduce technician travel with remote video assistance—method, eligible cases, figures and sector patterns.
Key points in 30 seconds
- In context — Reducing technician travel requires visual qualification before dispatch: browser link with no app, 5–15 minute session, explicit decision (fixed, parts, dispatch).
- The finding — Typical gains: 20–35% fewer trips on visually qualifiable cases.
- What you retain — Sectors: SAV, maintenance, construction, concierge, equipment rental.
- In practice — Assistance Video: three free sessions, packs without mandatory subscription.
Why trips accumulate without visual qualification
On the phone, customers describe poorly—imprecise vocabulary, stress, no visual anchors. Dispatch sends someone “just in case” or calls a contractor for a lock that only needed a battery.
Without visual qualification, hidden costs stack: fuel, lost production time, missed slots, unnecessary contractor invoices.
Four-step method to cut travel
Step 1 — Document phone → video triggers with hotline scripts. Step 2 — Send a browser link, guide framing, observe 5–15 minutes. Step 3 — Explicit decision: fixed, parts, justified dispatch. Step 4 — Measure over 30–90 days: sessions, trips prevented, average duration.
Sector savings benchmarks
Concierge: avoided locksmith/plumber (€80–150). Industrial maintenance: hourly downtime cost (€500–5,000/h)—a 15-minute qualification can amortise months of credits. Construction: site trip plus immobilised rented equipment.
Use the ROI methodology page and interactive calculator to estimate your gains.
Getting started
Run three free sessions on two recurring cases. Measure prevented trips, then buy a suitably sized credit pack without annual commitment.